Review of Stuart
Stuart is a well-known food delivery company that operates in multiple countries across Europe. The company is known for offering high-paying delivery opportunities for its independent contractors, making it a popular choice among riders. However, the company has a reputation for being strict with its terms and conditions, leading to issues with closed rider accounts.
Stuart is a sister company of DPD, a well-established parcel delivery company. In London, the company partners with Just-Eat and offers fair pay with multipliers for high-performing riders. However, riders have reported issues with account closures due to wrong transportation methods and delivery delays. Riders have also reported that they are often not informed when their account is closed.
The company’s rider app has also been criticized for being poorly programmed and difficult to navigate. The app is not written in native java like other apps, which causes many problems for riders. Additionally, the app’s live map feature has been known to have issues with displaying multipliers correctly. The company’s servers have also been known to go down, leaving riders waiting at pickup or drop-off locations without compensation.
Another issue that riders have reported is that the company’s routing system is not always accurate and can send riders through no entry roads, private roads, parks and pedestrian ways, in order to reduce the route distance, which results in wasting the rider’s time. Unlike some other companies, Stuart does not compensate riders for this wasted time.
Overall, while Stuart offers high-paying opportunities for food delivery drivers, the strict terms and conditions, along with the issues with the rider app, server downtime and routing system, make it a challenging choice for riders. It is important for potential riders to be aware of these issues before signing up to work with the company.
